Privacy Policy
Effective Date: Jan-01-2023
Welcome to Lyris Craft Factory. We are committed to protecting your privacy and ensuring your personal information is handled responsibly and in compliance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the General Data Protection Regulation (GDPR) (for EU users), and other global data privacy regulations. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our online store, located at wawig.com, and interact with our services.
1. Information We Collect
We may collect the following types of personal information from you when you visit the Site or use our services:
- Contact Information: Name, email address, phone number, and shipping/billing address.
- Payment Information: Credit card or payment details, but we do not store your payment data. Payments are processed by third-party providers such as PayPal, Stripe, or Shopify Payments.
- Order Information: Details of the products you’ve ordered, including purchase history and transaction details.
- Usage Data: Information about your interactions with the Site, including IP address, browser type, referring/exit pages, and other usage data collected via cookies or similar tracking technologies.
- Marketing Preferences: Information on your marketing and communication preferences.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfillment: Processing and delivering your orders, including sending order confirmations, shipping notifications, and managing returns.
- Customer Support: To assist with inquiries, manage complaints, and provide technical support.
- Marketing and Communication: Sending marketing emails or promotional materials, if you have opted in. You can unsubscribe at any time by following the instructions in the email.
- Site Improvement: Analyzing how visitors use the Site to enhance the user experience and improve our services.
- Legal Compliance: Complying with applicable legal obligations and protecting our legal interests.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your data with third-party providers that help us run our business, such as payment processors, shipping partners, IT service providers, and marketing platforms.
- Legal Compliance: We may disclose your information if required by law, to respond to legal claims, or to protect the rights, property, or safety of our business and users.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal data may be transferred to the new owners.
4. International Data Transfers
If you are located outside of Canada, please note that your personal information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers operate. We ensure that appropriate safeguards are in place to protect your data when transferred internationally, including compliance with applicable data protection laws.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and Correction: You can request access to or correction of your personal data.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Deletion: You may request that we delete your personal information, subject to legal obligations.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications at any time.
- Withdrawal of Consent: If you have provided consent for specific data processing, you can withdraw it at any time.
To exercise these rights, please contact us at service@wawig.com.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior. Cookies help us provide a better user experience by personalizing content and advertisements, analyzing website traffic, and remembering your preferences. You can control cookie settings through your browser or opt out of certain cookies via third-party opt-out tools.
For more details, please see our Cookie Policy.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
8. Security
We take reasonable precautions to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online data transmission is entirely secure, and we cannot guarantee the absolute security of your information.
9. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and the effective date will be updated accordingly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Lyris Craft Factory
Email: service@wawig.com
Address: 1633 Kingsway, Vancouver, BC, Canada V5N 2S2
By using our Site or services, you acknowledge that you have read and understood this Privacy Policy.